Returns & Exchanges Policy
Hassle-Free Returns for Your Peace of Mind
We strive to make your shopping experience seamless and satisfying. Learn more about our return and exchange policies to ensure you shop with confidence.
Our Commitment to You
At Anopetshop, customer satisfaction is our top priority.
We are dedicated to providing a positive shopping experience, ensuring that every purchase meets your expectations.
Our team works tirelessly to offer high-quality products and exceptional service, making your pet’s happiness our mission.
Frequently Asked Questions
Find answers to common questions about our return and exchange policies.
What is the 30-Day Return Guarantee?
Our 30-Day Return Guarantee allows you to return any item within 30 days of receiving your order, provided it is in its original condition and packaging. Used or damaged items due to customer handling are not eligible for returns.
How do I initiate a return?
To initiate a return, contact our support team at support@anopetshop.com within 30 days of delivery. Provide a detailed reason for your return and include photos or videos of the item if necessary. You will receive a Return Authorization Number (RA#) and instructions on where to send your return.
Are there any items that cannot be returned?
Yes, for health and safety reasons, certain items such as pet beds, personalized items, and sale items cannot be returned. Please review product descriptions for specific return eligibility before making a purchase.
Will I get a refund for the shipping costs?
Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund unless the item is defective or incorrect. We recommend using a trackable shipping method for returns, as we cannot be responsible for lost or missing packages.
Can I exchange a defective or damaged item?
Yes, we offer free exchanges for defective or damaged items. To request an exchange, email us with your order details and photos of the defective item. Once confirmed, we will ship out a replacement at no additional cost.
Need More Help?
How to Initiate a Return
Follow these steps to return your item:
1
Contact Support
Email our support team at support@anopetshop.com within 30 days of placing your order.
2
Request a Return Authorization Number
Provide a detailed reason for your return and include photos or videos if necessary. Our team will issue a Return Authorization Number (RA#).
3
Prepare Your Package
Pack the item securely in its original packaging and include the RA# inside the package.
4
Ship Your Return
Send the package using a trackable shipping method to the address provided in the return instructions. Keep the tracking number for your records.
Refund Process
Understanding Our Refund Policy
Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process a full refund to your original payment method within 5 – 7 business days. Please note that shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund unless the item is defective or incorrect. We strive to make this process as smooth and quick as possible for our customers.
Exchanges for Defective or Damaged Items
If you receive a defective or damaged item, we offer free exchanges. To request an exchange, email us with your order details and photos of the defective item. Once confirmed, we will ship out a replacement at no additional cost to you. Our goal is to ensure you receive a product that meets your expectations and satisfaction.
Non-Returnable Items
For health and safety reasons, some items such as pet beds, personalized items, and sale items cannot be returned.
Please make sure to review product descriptions for specific return eligibility before purchase.
Contact Us
2709 N Hayden Island Dr
STE 451831
Portland, Oregon, 97217, USA
(971) 256-3344
