Shipping & Delivery Information
Discover how we ensure your pet accessories reach you swiftly and safely, no matter where you are in the world.
Global Reach
We ship to pet lovers worldwide, ensuring everyone can enjoy our custom products.
Reliable Service
Our commitment is to provide the best shipping experience, with timely updates and secure delivery.
Worldwide Shipping
Shipping Policy
We offer worldwide shipping to ensure pet lovers from across the globe can enjoy our products. Our goal is to provide you with the best shipping options, no matter where you live.
Estimated Delivery Times
Shipping Times by Region
Delivery times vary depending on your location:
- USA & Canada: 7-20 business days
- Europe & Other Countries: 10-30 business days
Please note that these are estimated shipping times and can be impacted by external factors such as customs, postal delays, and holidays.
Free Shipping
We’re pleased to offer free shipping on the majority of our products! To maintain affordable prices and offer this benefit, we select cost-effective shipping methods, which may sometimes result in longer delivery times compared to other retailers. Our goal is to provide both competitive pricing and a reliable shipping experience.
Shipping Fees for Select Items
While most products qualify for free shipping, certain items may require additional shipping fees due to their size, weight, or special shipping requirements. These shipping costs will be clearly displayed in the product description and at checkout, ensuring full transparency so you know exactly what to expect before completing your purchase.
Shipping Costs Overview
Understanding Your Shipping Fees
- We offer free shipping for all orders over $75.
- For orders below this amount, shipping rates are calculated at checkout based on your location and order total.
Order Processing
Processing Time
All orders are processed within 3-5 business days. Please note that during peak times, order processing may take longer due to a high volume of orders. Once your order has been processed, you will receive an email confirmation with tracking information.
For multi-item orders, your products may arrive in separate packages due to availability at different warehouses. This helps us deliver your items as quickly as possible.
If your order is lost or stuck in transit, please contact our support team, and we will assist in resolving the issue, including sending a replacement if needed.
Customs and Duties
Important Information on Import Duties
When ordering internationally, please be aware that your order may be subject to customs and import duties once it reaches your country. These charges are the responsibility of the customer and vary widely from country to country. We recommend checking with your local customs office for detailed information on potential fees. Our team is here to assist you with any questions you may have regarding customs and import duties.
For international customers, it’s crucial to understand that customs regulations and import duties can significantly impact the final cost of your order. These fees are not included in our shipping charges and must be paid by the recipient upon delivery. To avoid any surprises, we advise you to familiarize yourself with your country’s import policies. Should you need further clarification, please do not hesitate to contact our customer support team.
Discover the Joy of Personalized Pet Accessories
Ready to treat your furry friend to something special? Explore our wide range of custom pet accessories and make your first order today. Each item is crafted with love and personalized to bring joy to both you and your pet. Don’t miss out on creating unforgettable moments with your beloved companion!
Need Help with Your Order?
Support for Lost or Delayed Packages
All our shipments are insured. If your order is lost or stuck in transit, please contact our support team, and we will assist in resolving the issue, including sending a replacement if needed.
Shipping & Delivery FAQs
Find answers to the most common questions about our shipping and delivery services.
What are your shipping options?
We offer standard, expedited, and overnight shipping options to meet your needs. You can choose your preferred method at checkout.
How long does delivery take?
Delivery times vary based on the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Overnight shipping delivers the next business day.
Do you ship internationally?
Yes, we offer international shipping to many countries. Please check our shipping policy for a list of countries we ship to and the associated costs.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
Contact Us
2709 N Hayden Island Dr
STE 451831
Portland, Oregon, 97217, USA
(971) 256-3344
